Return Policy

Return Policy

At Pakistaan Mart, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy to ensure a smooth shopping experience.

Eligibility for Returns

You may return a product under the following conditions:

• The item must be unused, unworn, and in original packaging with all accessories and tags intact.
• Returns must be requested within 7 days of receiving the order.
• Items damaged due to improper use, mishandling, or normal wear and tear are not eligible for return.
• Certain products, such as personal care items, cosmetics, undergarments, and perishable goods, are non-returnable due to hygiene and safety concerns.

How to Request a Return

To initiate a return, follow these simple steps:

1. Contact our customer support team via email or WhatsApp with your order number and reason for return.
2. Our team will verify your request and provide you with the return instructions.
3. Pack the product securely and send it back to our return address.
4. Once we receive the product and confirm its condition, we will process your refund or exchange within 5-7 business days.

Refund Process

• Refunds will be issued to your original payment method or as store credit, depending on your preference.
• Shipping charges (if applicable) are non-refundable.
• If the return is due to an error on our part (wrong item, defective product), we will cover the return shipping costs.

Exchange Policy

• Exchanges are allowed for the same product in a different size or color (subject to availability).
• If the requested exchange is unavailable, you may choose a refund or select a different product of equal value.

Cancellations

• Orders can be canceled before they are shipped. Once shipped, the return policy will apply.

For any further queries, feel free to contact our customer support. Happy shopping with Pakistaan Mart!